RETURN & REFUND POLICY

RETURNS & EXCHANGES

We want you to feel confident with your purchase from Status Bags.

If for any reason you are not fully satisfied, you may request a return or exchange within 14 calendar days of delivery.

To be eligible for a return, items must meet the following conditions:

• The item must be unused and in its original condition
• The item must be returned in its original packaging, including any accessories, dust bags, tags, and inserts
• The return package must be shipped within 14 days after return approval
• Returns must be sent using a trackable and insured shipping method

For your protection, we recommend packaging returned items carefully. Customers are responsible for returned items until they arrive at our return center.

HOW TO REQUEST A RETURN

To request a return or exchange, please contact us through our Contact Page or email us at suporte@mystatusbag.com.

Please include:

• Your order number or proof of purchase
• Clear photos of the item
• Clear photos of the packaging, if applicable

Our team will review your request and provide the next steps.

Please wait for return approval before shipping any item back.

RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer unless:

• The wrong item was received
• The item arrived damaged
• The item has a verified manufacturing defect

In these situations, we will provide assistance at no additional cost.

CONDITION OF RETURNED ITEMS

All returned items are inspected upon arrival.

To qualify for a full refund, items must be returned unused, undamaged, and in resaleable condition.

Items showing signs of use, wear, damage, alteration, missing components, or improper packaging may qualify for:

• A partial refund
• Store credit
• Or may not qualify for a refund

Any decision will be based on the condition of the item after inspection.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include clear photos of:

• The item
• The packaging
• The shipping label, if possible

Once reviewed, we will arrange a replacement or appropriate solution at no additional cost.

RETURNS AFTER 14 DAYS

We are unable to accept return requests made more than 14 calendar days after delivery.

RETURN PROCESSING TIME

Returns are typically reviewed within 5 business days after the package arrives at our return center.

You will receive an email confirmation once your return has been processed.

REFUNDS

Approved refunds are issued to the original payment method used at checkout.

Please note:

• Original shipping fees are non-refundable
• Refund processing times may vary depending on your bank or card provider

If your refund has not appeared yet, we recommend:

1. Checking your bank account again
2. Contacting your credit card provider
3. Contacting your bank regarding processing times

If you still need assistance, please contact us at suporte@mystatusbag.com.

COMPLEMENTARY PRODUCTS

Certain complementary products may require additional processing or return instructions depending on the fulfillment partner.

If your order includes one of these items, our support team will guide you through the appropriate return process.

FINAL NOTES

Status Bags reserves the right to refuse returns that do not meet the conditions outlined in this policy.

By placing an order with Status Bags, you agree to the terms of this Return & Refund Policy.